Privacy Policy

1. Overview & Commitment

At AXAIDI Inc. (“AXAIDI”), we take your privacy and the privacy of your business clients with utmost seriousness. This Privacy Policy outlines what information we collect, how it is processed and protected, and your rights regarding your data across our CRM platform, telephony infrastructure, and website tools.

2. Information We Collect

We collect and process the following categories of data:

• Account & Profile Information: Name, business email, company name, industry, phone number, and encrypted credentials.
• CRM & Customer Records: Contact lists, appointment schedules, deal values, and notes uploaded or captured through customer interactions.
• AI Voice & Call Data: Audio recordings, call duration, caller IDs, AI generated transcripts, and sentiment analysis for inbound and outbound telephony calls.
• Usage & Diagnostic Data: IP addresses, browser types, session timestamps, and system logs to ensure platform stability and security.

3. How We Use Your Information

Your information is used strictly to power and improve our autonomous services:

• To execute 24/7 AI voice receptionist answering and smart call dispatching
• To synchronize CRM leads, appointments, calendar events, and notifications
• To generate invoices, process subscription renewals, and deliver payment receipts
• To detect and prevent fraudulent transactions, abuse, or unauthorized access

We do NOT sell, rent, or monetize your customer data or call transcripts to third parties or data brokers.

4. Data Retention & Security Standards

We implement industry-grade technical and organizational safeguards:

• Encryption in Transit: TLS 1.3 encryption across all web and API traffic.
• Encryption at Rest: AES-256 encryption on database storage, call recordings, and token stores.
• Role-Based Access: Multi-tenant isolation ensuring each business can only access their authenticated tenant data.

5. Your Data Rights (GDPR / CCPA / UAE Data Law)

Regardless of your geographic location, AXAIDI provides tools to:

• Request an export copy of all your CRM contacts, calls, and business data.
• Request complete deletion of your account, call recordings, and database records.
• Opt out of marketing communications at any time.

6. Privacy Inquiries & Data Protection Officer

For data privacy inquiries, GDPR data requests, or compliance questions, reach our Data Protection Officer directly at [email protected].